Terms and Conditions – SEC Holdings LTD trading as CaRM 

Last Updated: 1 December 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Carm.World website and any services provided by SEC Holdings LTD trading as CaRM (“we”, “us”, “our”).
By accessing our website or using our services, you agree to be bound by these Terms.

2. Definitions

• “Client” – the individual or organisation receiving services.
• “Services” – CRM licensing, virtual world marketing, social media management, SEO, consulting, or any other services we provide.
• “Contract” – a written agreement, proposal, order form, or digital acceptance outlining specific services.
• “Content” – all materials, data, images, branding, or information provided by either party.
• “Third-Party Platforms” – platforms such as Meta, Google, TikTok, VR/virtual world platforms, hosting providers, etc.

3. Services

Services are provided as described in your Contract.
We may engage trusted subcontractors where necessary.

4. Client Responsibilities

The Client agrees to:

• Provide accurate information, brand assets, approvals, and access required for service delivery.
• Ensure all supplied content complies with laws and does not infringe copyright.
• Respond promptly to requests for approval or information.
• Maintain ownership or valid rights to all materials they supply.

We are not responsible for delays or underperformance caused by missing or delayed Client information.

5. Use of Website

You agree not to:

• Interfere with website operation
• Upload harmful or unlawful content
• Attempt unauthorised access to the site or systems

6. Third-Party Platforms

Many of our services rely on third-party systems.
We are not liable for:

• Outages
• Policy changes
• Account restrictions/bans
• Losses caused by actions of third-party platforms

7. Intellectual Property

All content, branding, designs, VR assets, website materials, or documentation created by us remain our intellectual property unless otherwise agreed in writing.

Clients receive a licence to use deliverables, which may be:

• Non-exclusive
• Revocable if payments lapse
• Limited to the scope of the Contract

Client-provided content remains the property of the Client.

8. Payment and Pricing

Fees are as stated in the Contract.

• Invoices are payable within the terms specified.
• Late payments may result in service suspension or interest charges.
• Retainers and fixed-term contracts may require notice for cancellation.

Unless otherwise stated, fees are non-refundable.

9. Service Availability

We do not guarantee uninterrupted access to our website or services.
Scheduled maintenance or unforeseen outages may occur.

10. Warranties

We provide services using reasonable skill and care.
However, we cannot guarantee specific results from marketing, SEO, social media, or virtual world activities.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses, including loss of revenue, profits, data, or business opportunity.
• Our total liability for any claim is limited to the total amount paid by the Client to us in the previous 12 months.

12. Indemnity

The Client agrees to indemnify and hold us harmless from claims or damages arising from:

• Client-supplied content
• Misuse of services
• Infringement of intellectual property rights
• Violations of these Terms

13. Confidentiality

Both parties agree to keep confidential any non-public, technical, commercial, or strategic information shared during the course of the Contract.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to: natural disasters, strikes, pandemics, power outages, internet failures, and third-party service failures.

15. Termination

We may suspend or terminate services if:

• Payments are overdue
• The Client breaches these Terms or any Contract
• The Client misuses our systems or third-party platforms

Either party may terminate a Contract under the conditions described in the Contract.

16. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website. Continued use of our website or services constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of England and Wales.
Disputes will be resolved exclusively by the courts of England and Wales.

18. Contact
SEC Holdings LTD trading as CaRM
Newminster House, 27–29 Baldwin Street, Bristol BS1 1LT
0333 577 5707 | info@carm.world